Privacy Policy

Last Updated: November 11, 2024

CEIA USA Privacy Policy

Welcome to CEIA USA! CEIA USA values your privacy and is committed to protecting your Personal Data. This Privacy Policy explains how CEIA USA collects, uses, and shares information when you visit CEIA USA’s Website https://k12.ceia-usa.com/ (the “Website”) and use our services.

1. Definitions

“Personal Data” is any information or data that pertains to an identifiable or identified individual. Personal Data likewise means any information that identifies, relates to, describes or is capable of being linked to any specific consumer or household.

“Service” or “Services” refers to the Website and all other services provided thereon.

“Service Provider” means any natural or legal person who processes Personal Data on behalf of CEIA USA. This also refers to third parties and other companies employed by CEIA USA to administer the Service.

“Usage Data” means any data collected automatically by CEIA USA through use of the Service.

“we”, “us”, “our” means CEIA USA.

“you” means the individual accessing or using the Website or Services, or the company or legal entity on whose behalf the individual is accessing our Services.

2. Security of Your Personal Data:

Although the security of Your Personal Data is foremost to us, we cannot guarantee that the security of any transmission over the internet or method of electronic storage is 100% secure. We can only assure you that we will use commercially reasonable means to protect your Personal Data from unauthorized access, alteration, and/or destruction.

3. Information We Collect

We collect various types of information to provide and improve our services to you:

  • Personal Data: When you contact us about our services, we may collect Personal Data, which may include personal details such as your name, email address, business information and phone number.
  • Usage Data: We automatically collect information about your interaction with the Website, including your IP address, browser type, operating system, pages visited, time spent on our Website, and the referring URL.
  • Cookies and Tracking Technologies: We use cookies, web beacons, embedded scripts, and similar technologies to track your activity on the Website and hold certain information. Cookies are small data files stored on your device that help us improve your user experience. Web beacons are small graphic images embedded in web pages to track the number of visitors on the Website, track how users navigate a site, or to count the number of emails opened for specific pages or links. Embedded scripts are designed to collect information about a user’s interactions with a website.
  • We use Cookiebot as our Consent Management Platform (CMP) that helps us display cookie consent banners on the Website and comply with data privacy regulations. Cookiebot is Google-certified and supports Google Consent Mode v2 and the Transparency and Consent Framework (TCF). You have the option to manage your consent using this tool, each time you visit the Website.
  • Email Information: if you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, by mail and by telephone.

4. Email Policies

We do not sell, rent, or lease our customer lists to third parties, and will not disclose your email address to any third parties except as permitted in Section 8 titled “How We Share” Your Information.

5. How We Use Your Information

We use the information that we collect for the following purposes:

  • To Provide Services: We use your Personal Data to deliver and manage our Services, respond to your inquiries, and fulfill your requests.
  • To Improve Our Services: We analyze usage data to enhance the Website and the Services, troubleshoot issues, and develop new features.
  • To Communicate with You: We use your contact information to send you updates, newsletters, promotional materials, and other relevant information. You can opt out of receiving these communications at any time.
  • To Ensure Compliance: We process your data to comply with legal obligations, regulatory requirements, and our internal policies
  • To Manage Your Requests: To sufficiently manage your requests to us.

6. Personal Data Disclosure

We may disclose your Personal Data if we are under the good faith impression that doing so is necessary to:

  • Comply with any legal requirements
  • Protect users’ personal safety
  • Investigate possible wrongdoing

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and to improve and analyze our Service. Types of cookies we use include:

  • Essential Cookies: These cookies are necessary for the Website to function properly and cannot be turned off. They are usually set in response to actions made by you, such as setting your privacy preferences or filling out forms.
  • Performance and Analytics Cookies: These cookies help us understand how visitors interact with the Website by collecting and reporting information anonymously. They allow us to measure and improve the performance of the Website.
  • Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting Cookies: These cookies track your browsing habits to enable us to show you advertisements which are more likely to be of interest to you. These cookies do not directly store Personal Data, but are based on uniquely identifying your browser and internet device.
  • Acceptance Cookies: These cookies track if you have accepted the use of any cookies on the Website.

Please note that if you disable the cookies on your computer, you may not be able to use specific features of the Website or other websites.

8. How We Share Your Information

We may share your information with our agents, vendors, consultants, and other third parties performing services on your behalf to help us develop, operate, maintain, improve, and protect our products and services. These third parties may only use your information to carry out the functions for which they have been engaged and in accordance with this Privacy Policy. In particular, we may share your information with third parties in the following situations:

  • Service Providers: We may share your information with trusted Service Providers who assist us in delivering our Services as per your request, which could include affiliates, business partners, payment processors, analytics companies, and other providers.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

9. Your Rights and Choices

You have certain rights regarding your Personal Data:

  • Access and Correction: You can request access to your Personal Data and ask us to correct any inaccuracies.
  • Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications.
  • Data Deletion: You can request the deletion of your Personal Data, subject to certain legal obligations.
  • Cookie Preferences: You can set your browser to refuse all or some browser cookies using either your privacy signals or Cookiebot.

10. Children's Privacy

Our products and the Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children under 18. If you are a parent or guardian and you believe your child has provided us with Personal Data, please contact us. If you believe we have collected such information, please contact us with sufficient information to allow us to remove it. We encourage parents and legal guardians to monitor their children’s usage and instruct their children to never provide information to any website without permission.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on the Website page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes that may occur. Changes to this Privacy Policy are effective at the moment they are posted on the Website.

12. California Consumer Privacy Act (“CCPA”) Privacy Rights

The CCPA, a data protection law in the State of California, applies to all visitors, users, and others who reside in the State of California. The CCPA requires the operator of an online service or website that collects “personally identifiable information” to formulate a privacy policy that apprises consumers of their rights under the CCPA. Under the CCPA, “personally identifiable information” refers to individually identifiable information about a consumer including name, telephone number, physical address, email address, social security number, or any other identifier that permits physical or online contact with a specific individual. For purposes of this Privacy Policy, such shall be referred to as “Personal Data”.

A. Categories of Personal Data Collected

We may collect information that identifies, relates to, describes, references, or can be associated with, linked to with a consumer or device. Upon request, we are required to provide you with the categories of Personal Data that we have collected from you over the previous twelve (12) months. In addition to the categories of information collected, we must provide the source of the information, your use of the information, whether the information was disclosed to third parties, the categories of Personal Data disclosed or sold to third parties, and the categories of third parties to whom your information was disclosed or sold. To successfully execute your request, we must collect specific information from you to verify your identity so that we can respond within forty-five (45) days of receiving your request for your Personal Data. The primary categories of information normally collected are personal identifiers (cookies, contact information, government IDS, etc.), information protected against security breach, commercial information, internet/electronic activity, geolocation, audio/video data, and inferences from the foregoing. 

However, the following information is not considered Personal Data under the CCPA:

  • Deidentified or aggregated consumer information;
  • Publicly available information from government records or otherwise;
  • Any information excluded from the CCPA’s scope, such as:
    • Health information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data
    • Personal information covered by sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

B. Categories of Personal Data Disclosed by Us for a Business Purpose for the Past 12 months

Currently, this CCPA requirement is not applicable to us. We will update you with details about the categories of Personal Data we have processed once we are required to do so by law.

C. Your Rights Under the CCPA

  • The Right to Delete Personal Data. You have the right to request that we delete your Personal Data, subject to a few exceptions. Once we receive your request to delete your Personal Data, we will delete, and direct any service providers to delete, your Personal Data from our records, except if the request falls within any exception. We will provide you with two channels of communication to allow you to submit this request: an email: [email protected] and a toll-free telephone number—330-405-3190. Such requests will be tended to during normal weekly business hours. The exceptions that prevent us from deleting your Personal Data include the following:
    • To detect security issues, such as protecting against fraudulent or malicious activity.
    • To repair errors that impair our existing capacities.
    • To exercise any First Amendment right, any right provided by law, or any right exercised by another consumer
    • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
    • Complete a transaction during which we collected your Personal Data, such as providing a good or service that you requested.
  • The Right to Opt-out. Generally, you have the right to opt-out of the sale of your Personal Data, targeted advertising, and automated-decision making and profiling that has legally significant effects. However, we do not sell your Personal Data to third parties, share your information with advertisers in a manner that subjects you to targeted advertising, or use automated decision-making technology that produces legally significant effects, except as allowed under applicable data protection laws.
  • The Right to Notice. You have the right to receive notice as to which categories of your Personal Data we collect and how we are using that data. Namely, you have the right to know the purposes for which your information is being used.
  • The Right to Request. You have the right to request that we disclose to you the ways in which we collect, use, sell, and disclose for commercial purposes your Personal Data.
  • The Right to Correct. You have the right to request that we correct any inaccurate Personal Data associated with you. We will make a reasonable effort to correct any inaccuracies after verifying the authenticity of your request.
  • The Right to Limit. You may direct us to limit the use of your Personal Data for specified purposes, such as disclosure or sale to third parties.
  • The Right to Not be Discriminated Against. You have the right to not be discriminated against because you exercised your rights under the CCPA. This means you may not be discriminated against in the following situations: denying goods or service to you, charging different prices for goods or services, or providing a different quality of service to you due to your exercise of rights.

D. Method of Obtaining Personal Data

We obtain the categories of information listed above from the following sources:

  • Directly from you: through your interactions with us while using our Service
  • Indirectly from you: by observing your activity on our Service.
  • Automatically from you: through cookies we or other Service Providers set on your device as you navigate our Service.
  • From Service Providers: including third-party vendors to monitor and analyze the use of our Service, third party vendors for payment processing, or other third-party vendors that we use to provide the Service to you or third-party vendors for payment processing.

E. Links to Other Websites

The Website may contain links to other websites that are separate and not operated by us. If you click on any links to third party sites, we strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

F. Exercising Your CCPA Rights

To exercise Your rights under the CCPA, you may contact us via the methods listed in “Contact Us” or Section 14 of this Privacy Policy.

Only you, or a person registered with the California Secretary of State as your agent or to act on your behalf, may make a request pertaining to your Personal Data.

Your request to us must include:

  • Ample information to allow us to verify your identity and confirm that the Personal Data you requested relates to you.This information about your identity and Personal Data must be sufficient to enable us to disclose and deliver the required information to you, free of charge, within 45 days of receiving your verifiable request.

G. Format of Disclosure

Upon request for data disclosure, we will provide your data to you in a format that is readily accessible, user-friendly, and easily transferable.

13. Other States’ Data Protection Laws.

Other states such as Connecticut, Colorado, Oregon, and Virginia, among numerous others, have passed data privacy laws that mirror many of the rights and protections of the CCPA. Thus, if you are in any state where a data privacy law has been passed, signed into law, and become effective, then we will provide you with the same rights and protections as you would receive under the CCPA. That is, you may exercise your rights by contacting us according to the methods listed in Section 14.

Unless you are in Nebraska, we are required to respond to your verifiable request in the exercise of your rights within 45 days of your submission to us. In Nebraska, we have 30 days to respond to your verifiable request. In any state with a data protection law, please be sure to include the information listed above in Section 12(F) to give us sufficient notice of your request.

Furthermore, we do not sell your Personal Data to third parties, share your information with advertisers in a manner that subjects you to targeted advertising, or use automated decision-making technology that produces legally significant effects, except as allowed under applicable data protection laws.

14. Contact Us

If You have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]
Address: 330-405-3190